Hpe proactive care for hpe simplivity all the benefits of hpe proactive care plus access to new selfserve tools to manage your hpe simplivity solution, keeping it reliable, stable, and at peak performance, to help meet your support needs effectively and efficiently. Deliverables warranty foundation care proactive care proactive care with personalized support option reactive features remote support service coverage window 24x7 hp advanced solution center response to critical hardware and software incidents 24x7 enhanced escalation management. Service call is an intuitive and easytouse remote tool that enables you to easily open a remote support call directly from your press to the hp care center. This service can be ordered as part of an hp custom solution agreement. With hp care pack service plans you can increase the duration of your warranty, expand the coverage, and add extra protection to your hp product. Automated monitoring and call logging with insight remote support. Shift your focus from daytoday it to delivering business outcomes. When the service is ordered as an hp care pack service, hp care pack terms and conditions are also applicable. The account support plan also details roles and responsibilities along with contact information and escalation procedures, and will be formally confirmed with the customer as.
To prevent downtime, you will require a service that preempts problems proactive care helps to spot issues before they develop. Proactive and preventative it support services hpe. Hpe proactive care advanced proactive care advanced expands on and includes everything that proactive care offers. A technician will arrive according to a best effort process, meaning customers at a higher service level will be prioritized. Proactive care with deliverables warranty foundation care. The hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Our proactive approach has been shown to be one of the most effective methods for motivating patients to adhere to healthcare recommendations, which in turn leads to the best possible health outcomes while providing the most costeffective care. Data eet page 2 service overview hpe proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. Proactive care has been specifically designed to support these.
You can choose from a range of hardware reactive support levels to meet. Proactive it support services that use a personalized approach to maintaining your it infrastructure. Get both reactive and proactive support service deliverables. When your devices are connected, hpe can provide you with a set of reports that contain hpes analysis and recommendations for your connected devices. Automated monitoring and call logging with insight.
Hp proactive care service proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. The hp intelligent series rack is an universal rack compatible with all hp rack mounted products including proliant, integrity, nonstop servers, networking and as well as storage products. Services hpe store india hewlett packard enterprise. Fault recovery minimizes downtime, reconstructs data, and facilitates a quick recovery from drive failure. Hp proactive care 3 year u7rp2e proactive care service. The paper also examines the hp insight online, hp insight. Hp proactive carethe particulars as noted, hp proactive care builds and expands on the various reactive services offered by hp foundation care. Brochure combine smart technology and support to boost. Explore the various services offered by hpe including proactive and foundation care service, installation services and other professional services to ensure that your. Personalized and proactive, proactive care advanced is designed to help maximize the benefits from your hpe it investments, maintain peak performance and stability, help achieve business and it project objectives. Enterprise best practices through access to highly trained it professionals. Hpe proactive care 24x7 service extended service agreement parts and labor 5 years onsite 24x7 response time. Data sheet hp device as a service 1 device support may vary by country.
The proliant ml10 v2 server delivers many years of expandability and operational efficiency for businesses at a desktop price. The proactive management capabilities of hp device as a service provide predictive analytics and device insights. The sla provided by your hp reseller or hp sales representative will include the terms and conditions of that. Proactive care is for critical environments where downtime cannot be tolerated. In a complex converged and virtualized environment, many components need to work together effectively. Support services data sheet data sheet 4aa38855enw. Deliverables warranty foundation care proactive care proactive care with personalized support option. What is one difference between hpe proactive care and hpe proactive care advanced.
The information contained herein is subject to change without notice. Hewlett packard enterprise can provide telephone assistance, if requested, to help with the installation of software patches for supported software. In the event of a service incident, proactive care provides you with access to advanced technical. Hpe proactive care advanced next business day service with. Protecting medical devices and reducing patient risk from electromagnetic interference page 5 the hp healthcare edition portfolio hps healthcare edition range of computers, displays and peripherals has been tested to meet stringent electromagnetic compatibility and immunity levels. Reduce the number of problems and respond rapidly when they do occur with hpe proactive care. Its latest devices have been certified to meet iec 60601. Hp support professionals deliver all of the actual hp proactive care services, which include a combination of the following reactive and proactive support services.
Hpe proactive care advanced includes firmware and patch analysis. A list of proactive care supported products, with selected operating system and virtualization software, can be found at. Quickspecs hpe smart array p408em sr gen10 controller standard features b page 3 ackground surface scan checks drives during inactive periods and automatically remaps bad sectors, ensuring data integrity. Hp proactive care with the personalized support option.
Here is the support service recommendation from the foundation care and proactive care portfolio. You can easily transfer ownership of your service agreement ids. Many customers need more than the reactive support service provided by foundation care. Reports, incident tracking, and a consolidated cloudbased dashboard help you track hardware and software inventory and monitor device health. Hpe proactive 24 service enables you to leverage hewlett packard. Hpe proactive care get connected and back to business. Reactive care can cause potentially dangerous situations. Hpe pointnext operational services maintain your it infrastructure so that you dont have to. Organizations of all sizes are finding value with hpe proactive care services combined with the benefits of connecting their it devices to hp for proactive. Hpe datacenter care for networkingedge aka campus care campus care is an environment wide support offering with service features that focus on optimization of your network to improve performance. If you dont link your proactive care support agreements to your hpe passport id you will not receive the proactive scan, firmwaresoftware.
The hpe proactive care reports will only contain information on devices that are included on hpe proactive care service agreements. This brochure talks about proactive care solutions for converged infrastructure environments, that are built for industry standard platforms, and allows for smart technology inside the data center. Remote support, and hp proactive care service offerings, specifically for. Hpe proactive care provides both reactive and proactive support service deliverables for your hpe devicessystems. Hpe proactive care advanced service support services hpe proactive care advanced service expands on hpe proactive care service and is designed to help you maximize the benefits of it investments, maintain it infrastructure stability, achieve business and it project objectives, reduce operational costs, and free your it staff for other priority. Choose the support thats right for your budget and your business. Since hps converged infrastructure is built to industrystandards, you can easily change parts, and source and combine technology in different ways. Faster resolution from specially trained, solutionoriented advanced resources who manage the incident from start to finish. Hpe proactive care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems. Responsetime commitment based on support contract slas. Hp proactive care service proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. Hp services hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. All consumer pcs and printers come with a standard oneyear warranty. Incident report quarterly firmware software version report biannually proactive scan biannuallya technical.
Hp proactive care an integrated service for complex environments proactive care is an ideal support solution for business critical, virtualised and converged it infrastructures. Hpe smartssd wear gauge reports the amount of lifetime remaining on your ssds. Better computing with builtin reliability hp proliant ml10 v2 server comes standard with four dimm slots for ecc memory that protects businesses data from data loss and unplanned system downtime. Hp services enable clients to plan, deploy and support big. Learn about proactive care services faqs support warehouse. How can i change the owner of my service agreements in hpe support center. Enhance performance of sap solutions with access to hps global support call center. Hp converged systems select cloudsystem, application system, and virtual system solutions basic software support and collaborative call management when proactive care is not available or not purchased on select nonhp software products that reside on server equipment covered by proactive care, hp may provide a limited level of software support. White paper the business value of the hp proactive insight. Proactive care includes onsite hardware repair if it is required to resolve the issue.
Proactive care service reports assist with problem prevention. Proactive care is specifically designed to support complex environments, providing an endtoend environment support solution that covers. Service overview hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Discover the many ways our services can help protect your investment, solve business challenges, and stay focused on reinventing your business. Support services data sheet data sheet 4aa3 8855enw. Hpe proactive care advanced provides the customer with hpe s general recommendations, which are intended to address critical gaps with individual devices or products. Enhanced call handling gives access to technical experts. Hpe proactive care advanced includes a local, assigned account support manager. Features vary among standard, enhanced, and premium hp daas plans. Still, the customer has the right to hp onsite labor. Analytics help you boost productivity and optimize uptime for devices. Start by creating your service call using hp indigo print care the most effective way to to contact hp for a service call is via print care, leveraging our remote support capabilities. From fixing your equipment to retrieving missioncritical data, hp services has you covered around the globe, 247. Proactive care agreement but is running on an underlying server or storage device covered by proactive care support, hp will provide only one annual software update notification.
This effort simplifies the hp rack product line by consolidating all. What is one difference between hpe proactive care and hpe. Hpe 3year 24x7 proactive care service foundation care. Service hp proactive care hewlett packard enterprise. It combines proactive support with defined reactive service levels to prevent and minimise unplanned downtime, whilst. Learn about hpe proactive care service for it support and benefits that improve roi in converged infrastructures with remote support technology in this data.
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